Refund policy
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
How to return an item
Mail your item to:
Naataq Gear LLC
P.O. Box 862
Nome, Alaska 99762
United States
Questions about a return? Email us at alice@naataqgear.com.
Return shipping
You are responsible for the shipping costs of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Depending on where you live, the time it takes for an exchanged product to reach you may vary.
Partial refunds
In some situations, only a partial refund is granted:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will email you to let you know that we have received it, and whether your refund has been approved or rejected.
If it is approved, your refund will be processed and credited to your credit card or original method of payment. Depending on your bank or card issuer, it can take several days to appear.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at alice@naataqgear.com.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, email us at alice@naataqgear.com and send your item to the address above.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, and they will find out about your return.